Policies

Inquiry privacy

When you submit the contact form, Corona Marketing Studio receives the name and email you provide and any business, website, budget, or project details you choose to share. We use that information to reply to your inquiry, assess project fit, and provide client support. Our hosting provider processes and stores the form submission on our behalf. Our inquiry form does not ask for payment details, medical records, or patient information.

We keep inquiries as needed to communicate with you, manage a client relationship, or meet our recordkeeping obligations. For questions or requests about information you submitted, use our support form.

Billing, refunds, and disputes

Project inquiries are free. For paid work, the written proposal or agreement specifies the work, fees, payment schedule, and any separate expenses before you approve the project. If you have a billing question, believe a charge is incorrect, or want to request a refund, use our support form and include the invoice number when available. We review requests against the signed agreement and applicable requirements.

Cancellations

Each written agreement explains how to cancel, what notice is required, and how completed work and approved expenses are handled. To discuss or request cancellation, contact us through our support form.